CASE STUDY: INVESTIGATION SAVES REJECTED FIRE CLAIM
Guarantee Bank installed a temporary structure while they built a new branch. This was a large double wide modular building. When the main branch was complete, the building department asked that the power be turned on in the new building to conduct their final inspection. The power company sent an employee to disconnect the temporary building and apply power to the new building. When he reconnected the temporary building, the people around the employee at the transformer heard him say, “Oops!”, and the temporary building burst into flames.
“The people at the transformer heard him say, “Oops!”, and the temporary building immediately burst into flames.”
Adjuster Consulting handled the claim for the insurance company and the bank. He then subrogated to the power company, who initially denied responsibility. Through our research, we discovered valuable eyewitness testimony, and also secured a detailed fire department incident report that pointed to the power company. We found that the electrical company had hooked the temporary building up incorrectly, sending 640 volts through 110 wiring, instantly setting everything on fire. The electric company changed their mind and reimbursed the insurance company for the damages.
Guaranty Bank received a $350,000 claim settlement.